Refund policy

We want you to be genuinely happy with what you buy from Zylos Home. If something isn't right, this policy explains your options.

Return Window

You may request a return within 30 days of your order being delivered. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to Start a Return

Email us at getzylos@gmail.com with your order number and the reason for the return before sending anything back. We'll reply within 2 business days with instructions and a return address. Items sent back without contacting us first cannot be processed.

Return Shipping Costs

If you are returning an item because you changed your mind, return shipping is your responsibility. If the item arrived damaged, defective or incorrect, we cover all costs.

Damaged, Defective or Incorrect Items

Please email us within 7 days of delivery with photographs of the item and its packaging. In most cases we will arrange a replacement or a full refund without asking you to ship the item back.

Refunds

Once your return is received and inspected, or a photographic claim is approved, your refund is processed within 5 business days to your original payment method. Please allow a further 5–10 business days for the funds to appear — that timing is set by your bank or card issuer, not by us.

If more than 15 business days have passed since we confirmed your refund and you still haven't received it, please contact us.

Items We Cannot Accept

  • Items damaged through misuse, accident or normal wear
  • Items returned without original packaging
  • Items returned outside the 30 day window
  • Items clearly marked as final sale

Exchanges

The fastest way to exchange something is to return the original for a refund and place a new order for the replacement.

Order Cancellations

Please contact us within 12 hours of ordering if you need to cancel. After that your order has usually been passed to the warehouse and can no longer be stopped, though you may still return it once it arrives.

Contact

All return and refund enquiries: getzylos@gmail.com

Zylos Home

 time for your bank or credit card company to process and post the refund too.
If more than 5-10 business days have passed since we’ve approved your return, please contact us at getzylos@gmail.com.