FAQ
About Zylos Home
Do you make your products?
No. Zylos Home is an online retailer based in Spring Hill, Florida. We select products from established manufacturers, most of them based in China, and your order ships directly from the manufacturer to you. You can read more on our About Us page.
Are the product photos real?
Most product images are supplied by the manufacturer. Some lifestyle images are digitally created to show a product in a room setting. The dimensions, materials and specifications listed in each product description are what you will receive. Screens display colour differently, so small colour differences are normal.
Orders
How do I know my order went through?
You will get a confirmation email within a few minutes of ordering. If it has not arrived, check your spam folder before assuming something went wrong.
Can I change or cancel my order?
Email us within 12 hours of ordering at support@zyloshome.com with your order number. After that your order has usually been passed to the manufacturer for dispatch and can no longer be stopped, but you can still return it once it arrives under our refund policy.
Shipping
Where do you ship?
We currently ship to addresses in the United States only.
How much is shipping?
Standard shipping is free on every order, with no minimum spend.
How long does delivery take?
Orders are processed within 1 to 2 business days. After dispatch, delivery usually takes 8 to 15 business days. Because orders ship from overseas, this is longer than domestic shipping. Full details are in our shipping policy.
Will my order arrive in one parcel?
Orders with several items may ship separately and arrive on different days, at no extra cost to you. You will receive a tracking number for each parcel.
Returns
What is your returns policy?
You have 30 days from delivery to request a return. Items must be unused, in the condition you received them and in their original packaging. See our refund policy for the full detail.
How do I start a return?
Email support@zyloshome.com with your order number and the reason for the return before sending anything back. We reply within 2 business days with instructions and a return address.
Who pays for return shipping?
If an item arrives damaged, defective or incorrect, we cover the cost. If you simply change your mind, return shipping is your responsibility.
What if my item arrives damaged?
Email us within 7 days of delivery with photographs of the item and its packaging. In most cases we arrange a replacement or a full refund without asking you to send the item back.
When do I get my refund?
Refunds are processed within 5 business days of your return being received and inspected, or of a photographic claim being approved, to your original payment method. Please allow a further 5 to 10 business days for your bank or card issuer to show it.
Products
Do you restock sold out items?
Stock is held by our manufacturing partners, so availability can change. Email us about a specific item and we will check whether it is coming back.
Contact
How do I reach a person?
Email support@zyloshome.com, call (813) 906-9574, or use our contact page. We answer Monday to Friday, 9:00 to 17:00 Eastern Time, usually within 1 to 2 business days.