Shipping policy

Last updated: September 25, 2026

This policy explains where your order ships from, what shipping costs and how long delivery takes.

Where We Ship

We currently ship to addresses in the United States only.

Where Orders Ship From

Zylos Home does not hold its own stock. Orders ship directly from our manufacturing partners, most of whom are based in China. This is why delivery takes longer than domestic shipping.

Shipping Cost

Standard shipping is free on every order, with no minimum spend.

Order Processing

Orders are processed within 1–2 business days. Orders placed on weekends or US public holidays begin processing the next business day.

Estimated Delivery Time

After dispatch, delivery usually takes 8–15 business days. These are estimates, not guarantees. Carrier delays, customs processing, severe weather and peak retail periods can extend them.

Tracking Your Order

A tracking number is emailed to you when your order is dispatched. Because parcels travel internationally, tracking can take a few days to show its first scan.

Multiple Shipments

Orders with several items may ship separately and arrive on different days, at no extra cost to you. A tracking number is provided for each parcel.

Delivery Addresses

Please check your shipping address carefully at checkout. Once an order has been dispatched we generally cannot redirect it. Orders returned to sender because of an incorrect or incomplete address may be subject to a reshipping charge.

Lost, Delayed or Damaged Parcels

If your order has not arrived within 15 business days of dispatch, or arrives damaged, email us and we will investigate with the carrier and put it right. Claims for shipping damage should be raised within 7 days of delivery with photographs of the item and its packaging.

Contact

Please include your order number with any shipping enquiry.

Zylos Home
3414 Alvara Ct, Spring Hill, FL 34609
Phone: (813) 906-9574
Email: support@zyloshome.com